Introduction terms

• An introduction. You pay to receive the contact details of a customer whose request AccrediSource reviewed and invited your lab to.
• Always shared. Up to 3 lab organizations can buy an introduction to the same request. Facilities under one parent organization count as one.
• The price. $149 USD per lab organization. Checkout shows the amount before you pay.
• Not a job. The customer decides whether to work with your lab. An introduction doesn’t guarantee a reply, a quote request, an order or payment.

• The preview. We send your lab’s opportunity contact an anonymous preview. It leaves out who the customer is. Sign in to your lab account to read it, buy or pass.
• Free to look and to pass. Opening an email or a preview never charges you or shares contact details. Passing doesn’t affect future matches.
• The response window. Each preview shows when it closes. After that, or once 3 lab organizations have bought, your lab can’t buy it.
• Who can buy. Only a verified contact signed in to your lab’s account.
• A summary. We review each request before we send previews, but we can’t check everything a customer tells us. The preview summarizes the request; it isn’t a promise about the customer.

• By card, through Stripe Checkout. Nothing is charged until you confirm the payment at Stripe.
• Saving your card is optional. It’s a separate choice from accepting these terms, and it’s never pre-ticked. Stripe stores the card; we never see the full card number.
• How a saved card is used. Only when you start a new checkout and confirm that purchase. We never charge it automatically or without you. Stripe may show its own wording about saved cards; these terms set how we use it.
• Removing a saved card. At any time at checkout, or by emailing ben@accredisource.com.
• Holding your place. While your checkout is open, we hold your organization’s place for up to 25 hours from when it started, unless the request closes first. If a payment fails, you can try again with the same or another card until then.
• If your lab paused previews. Buying an introduction ends your lab’s pause, so new previews can reach you again. It doesn’t undo an unsubscribe.

• What you get. Once Stripe confirms the payment, we release the customer’s name, company, email, phone number if they gave one, and the request details to your lab account. We also email them to the contact who bought.
• When. After Stripe confirms the payment, not when you return from checkout. We don’t promise a set time.
• What the customer gets. We tell the customer your lab’s name and public listing details.
• It’s permanent. Once released, an introduction counts toward the limit of 3 lab organizations for good, even after a refund or a card dispute. That’s how we keep our promise to customers about how many labs receive their details.

We don’t release an introduction, or we stop access to it in your lab account, if:

• the customer withdraws or closes the request,
• staff have put your lab or contact on hold, or your lab is no longer eligible,
• the payment fails, is refunded or is disputed, or
• we can’t confirm the payment.

If you paid and we can’t release the introduction, staff contact you and either release it or refund you.

• Use them only to respond to this request: to ask about the work, to quote and to do the testing the customer agrees to.
• Don’t sell them, share them outside your lab organization or add them to marketing lists.
• Follow the laws that apply when you contact the customer, including anti-spam and privacy laws.
• If the customer asks you to stop contacting them, stop.
• Keep the request confidential, and treat it as covered by an NDA where the customer asked for one.
• After a refund, don’t use the details for that request unless the customer is already working with you.

• A person reviews every request. Nothing is refunded automatically. Our refund policy explains how to ask and how we decide.
• A refund never frees a place. A refunded introduction still counts toward the limit, so the request never reopens to another lab.
• Card disputes. Please contact us before disputing a charge with your bank. While a dispute is open, access to the introduction is paused.

• We run AccrediSource with care, but we provide previews, introductions and listings as they are. We don’t promise that a customer will reply, that what a customer told us is complete or accurate, or that the service will never be interrupted.
• AccrediSource isn’t part of the agreement between your lab and the customer. Quotes, testing, results and payment for testing are between you and them.
• Where the law allows, our total liability for an introduction is limited to the amount you paid for it, and neither of us is liable to the other for lost profits or indirect losses. Nothing here limits liability that the law doesn’t allow to be limited.

• We may update these terms. The version you accept at checkout applies to that purchase, and earlier versions stay published below.
• How we handle personal information: our privacy notice.
• Questions: ben@accredisource.com.